Terms

Use of the Website


By navigating through, accessing, or purchasing from this site (or any site upon which these terms are referenced or linked to) or its representatives, you acknowledge and agree to the disclaimers, terms and conditions that are set forth below. Please carefully read the all of the following sections below, including, but may not be limited to, the remainder of 'use of the website', experience requirements, reservation availability and cancellation, refunds, service extension and addition, information and promotional material, general terms and policies, claims and arbitration, prohibited activities, service provider rules and restrictions, privacy policy, liability disclaimer, definitions, and client support services.

RushCube.com and it's affiliated websites are accessible worldwide, but its services only only available in specified areas. RushCube reserves the right to limit, at its own discretion, the sale or provision of any quantity of product or service to any person or geographical region it so desires.

RushCube acts as, among other capacities, a national call center and reservation center whose corporate office is located in Georgia.

Any mention of a geographic area, street address, or other location designator may be, in part, to reference an area near where services can be rendered. Services are largely not able to be provided directly within the advertised city limits. Services are provided within a reasonable distance of each advertised city, and a reasonable distance may be upwards of 50-100 miles in some cases where the presence of our subcontractors is more sparse. However, no assumptions should be made about where the service will be provided, and calling is the only way to determine where the service location is or will be. An approximate location will be provided prior to any reservation, while the exact location will be provided after the reservation is made. All offers for any product or service made in or through this site are void where prohibited.

RushCube provides its services through subcontractors, which own all equipment needed to provide each services. All information related to the services being provided, including but not limited to availability, equipment, safety procedures, and certifications are made based upon input from subcontractors, and RushCube shall be held harmless for providing inaccurate information. Upon determination that any information is invalid, RushCube will do its best to ameliorate any issues.

Any mention of a network (e.g. 'American Ballooning Network') of affiliates refers to RushCube's subcontractor locations through which it can provide services to clients. Clients may move their reservation from one subcontractor to another (within the RushCube subcontractor location network), as long as they pay any applicable fees.

RushCube reserves the right to alter its terms and conditions at any time. For the most updated version, please revisit this page.

Experience Requirements

Prerequisites for participation in each experience may vary by experience and even among different locations that offer the same service. Failure to meet the stated age, weight, height, health, physical ability, or other requirements may disqualify you from participation and result in associated cancellation or other fees. All experiential requirements can be made available by calling our RushCube team members at 1 (877) 651-1747. Do not purchase without requesting all information relating to all requirements.

We recognize that persons with disabilities may have difficulty participating in certain experiences and ask that you inform us of such factors, so that we may be able to help assess our ability to accommodate them. Please do so prior to your purchase, so that we can ensure your RushCube experience is as pleasantly memorable as possible.

Reservation Availability

We will reasonably often be able to provide available options for the upcoming weekend or within 7-14 days. However, we recommend a minimum notice of 14 days when requesting a booking for popular dates or times, such as holidays. This increases the likelihood of availability.

 

Refund Policy

Your complete satisfaction is our number one priority. We will do our utmost to ensure you are happy with your entire experience. Please feel free to contact us at any time on our customer satisfaction line at (860) 581-4466. So long as you are outside 72 hours prior to your reservation date and have yet to complete your service, we will always offer a full money back guarantee (100%) within 14 days of your purchase date. Beyond 14 days, you are eligible to receive 75% of your initial purchase. Your time is important to us. Our goal is to handle to any requests immediately but we ask you allow us one to two business days from your request to guarantee your complete satisfaction. Again, please contact us at any time for any assistance you may require. We are available seven days a week from 8am to 8pm. You may also contact us at csteam@rushcube.com. Thank you for making us your number one provider.

 

Service Extension & Addition

Subject to availability and approval by RushCube, clients may extend or add to their original purchases during the scheduled service. Such requests are charged per hour, passenger, item of luggage, or other appropriate metric. On the day that follows a client's scheduled reservation, the sum of all additions and extensions are billed to the method of payment on file. Gratuity is given by the client directly to the subcontractor, and all other charges will be handled by our national reservation administration office.

Information & Promotional Material

The pictures displayed on RushCube.com or affiliated websites are provided for the implicit purpose of illustrating services offered by RushCube and may not accurately reflect the details of each client’s experience. Similarly, the duration and description of each RushCube experience is approximated for ideal circumstances. Actual experiences may vary.

General Terms & Policies

RushCube is an independently owned and operated national network of affiliated subcontractor locations and service providers.

As a condition of your use of the Services, you represent and warrant that (i) you are at least 18 years of age; (ii) you possess the legal authority to create a binding legal obligation; (iii) you will use the Services in accordance with these terms; (iv) you will only use the Services to make legitimate reservations for you or for another person for whom you are legally authorized to act; (v) you will inform such other persons about these terms that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto; (vi) all information supplied by you on the Services is true, accurate, current and complete; and (vii) if you have an online account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to the Services, at any time and for any reason, including, but not limited to, for violation of these terms.

Please read these Terms of Use carefully, as they contain important information. If you do not agree to our terms, please do not use or book any reservations through RushCube, a RushCube affiliate website, or our call center agents. Any distance quoted is approximate and estimated and based upon the distance from your stated starting point to the service area of your chosen location. All purchases are transferable between persons, locations, and experience types. Additional charges may apply, based upon any and all changes to your purchase. More specific terms and conditions may apply to the various activities offered by RushCube, based upon your choice of activity.

You agree that no joint venture, partnership, or employment relationship exists between you and RushCube or its Service Providers as a result of these terms or use of Services.

Our performance of these terms is subject to existing laws and legal process, and nothing contained in these terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of the Services or the information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of the Services within one (1) year from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

These terms (and any other terms and conditions referenced herein) constitute the entire agreement between you and RushCube with respect to the Services and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of these terms and of any notice given in electronic form shall be admissible in judicial, arbitration, or other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Any rights not expressly granted herein are reserved.

Claims & Arbitration

Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against us, our locations, service providers or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys' fees and costs), and must follow and enforce these Terms of Use as a court would.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to "RushCube Legal: Arbitration Claim Manager," at 2601 Summers Street, Ste 300, Kennesaw, GA 30144. If we request arbitration against you, we will give you notice at the email address or street address you have provided.

Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration we each waive any right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction.

If any part of these Terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these Terms at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

Unless otherwise stated, the purchaser may not assign any rights under this agreement without the written consent of RushCube. Any disputes arising under this agreement, which have not been resolved under arbitration, shall be resolved, if not sooner settled, by a state or federal court of competent jurisdiction located in state of Georgia (U.S.A.), and the purchaser hereby irrevocably submits to the exclusive jurisdiction of such courts. These terms and conditions are subject to change without notice. We encourage you to return to this page to review our updated terms and conditions as often as you deem necessary.

Prohibited Activities

The content and information on the Services (including, but not limited to, price and availability of Services), as well as the infrastructure used to provide such content and information, is proprietary to us or our Service Providers. While you may make limited copies of your order(s), itinerary, and related documents for reservations booked through our Services, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell or resell any information, software, products or services obtained from or through the Services (unless explicitly and expressly granted permission to do so). Additionally, you agree not to:

(i) make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand; (ii) access, monitor or copy any content or information of the Services using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission; (iii) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; (iv) "frame", "mirror" or otherwise incorporate any part of the Services into any other website, mobile application, product or service without our prior written authorization.

If your booking or account shows signs of fraud, abuse or suspicious activity, we may cancel any service reservations associated with your name, email address or account, and close any associated accounts. If you have conducted any fraudulent activity, we reserve the right to take any necessary legal action and you may be liable our monetary losses, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact our Client Services Team.

Service Provider Rules & Restrictions

Additional terms and conditions will apply to your reservation and purchase of services that you select. Please request and review these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any location or service provider with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and fees, products, or services. Availability is only guaranteed once the purchase has been completed and the confirmation has been issued via email. We reserve the right to cancel your booking if full payment is not received in a timely fashion.

Each location or Service Provider’s personnel is individually responsible for their health and safety standards and operating practices. RushCube makes no guarantees as to the consistency or efficacy of any particular location or service provider.

Privacy Policy

In the process of purchasing with RushCube, you may be prompted to supply certain information for billing and other purposes. By providing such information, you are certifying that the information given is valid, complete and up-to-date.

Data about the activity of visitors to this site may be automatically provided to RushCube.com. RushCube may use or disclose its users’ information for customer demographic studies and other purposes that do not reveal the client’s identity. Email addresses, postal addresses, telephone numbers and other personal information about our clients have been voluntarily provided to RushCube. Representatives of RushCube may use such information to communicate with you about your purchase(s) or give advanced notice of upcoming events, new products and services.

RushCube reserves the right to refuse any order for any reason. Orders may be delayed or cancelled if RushCube is not given completely accurate information and / or is unable to contact the party requesting or utilizing the service.

Liability Disclaimer

The information, software, products and services published on the Services may include inaccuracies or errors, including pricing errors. In particular, RushCube and affiliated Service Providers do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the skydiving, hot air ballooning, helicopter charter, limousine and other products and services displayed or conveyed in relation to the Services (including, without limitation, the pricing, photographs, list of amenities, general descriptions, etc.). In addition, we expressly reserve the right to correct any pricing errors on our Services and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.

RushCube and its Service Providers make no guarantees about the availability of specific products and services. RushCube and its Service Providers may make improvements and/or changes to the Services at any time.

RushCube and its Service Providers make no representations about the suitability of the information, software, products and services related to the Services for any purpose, and the inclusion or offering of any Services does not constitute any endorsement or recommendation of such products or services by RushCube. All such information, software, products, and services are provided "as is" without warranty of any kind. RushCube and its Service Providers disclaim all warranties and conditions that the Services, its servers or any email sent from RushCube and its Service Providers are free of viruses or other harmful components. RushCube and its Service Providers hereby disclaim all warranties and conditions with regard to this information, software, products and services.

RushCube is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such subcontracted Service Providers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. RushCube has no liability and reserves the right to issue no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond our direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.

In no event shall RushCube and its Service Providers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of the Services or with the delay or inability to access, display or use the Services (including, but not limited to, your reliance upon opinions of Services; any computer viruses, information, software, linked sites, products and services obtaining through the Services; or otherwise arising out of the access to, display of or use of the Services) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if RushCube and its Service Providers have been advised of the possibility of such damages.

If, despite the limitation above, RushCube and its Service Providers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of RushCube and its Service Providers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to RushCube in connection with such transaction(s) for the Services, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of RushCube and its Service Providers.

DEFINITIONS

Purchaser / Client - The person who completes the financial transaction with RushCube.

Location / Service Provider - Any corporation, individual, or group of individuals, designated as an affiliate by RushCube, engaged in the provision of services or related materials.

Service - This shall include any and all services provided by RushCube or its network of affiliates.

Participant - Any person who has participated or at any time has intended to participate in a service provided by RushCube and its affiliated network.

Client Support Services

For quick answers to your questions or ways to contact us, visit our Contact page or call us at 1 (877) 651-1747 (Toll-free).

  • Convenient Scheduling
  • Superior Customer Support
  • Nationwide Network

contact us

2601 SUMMERS ST, KENNESAW, GA 30144
1-877- 651-1747
(678) 606-5798
customerservice@rushcube.com